Antheia Resorts is a boutique hospitality brand owned and operated by Frangipani Lake Resort Private Limited. Our registered address is: Survey Number 55/2, Chavsar Village, Pawna Lake, Maval, Pune, Maharashtra 410406, India.

This policy applies to:

• Visitors to our website and online booking platforms.
• Guests staying at Antheia Resorts.
• Individuals interacting with us through email, phone, WhatsApp or other digital channels.

It does not apply to third-party websites or platforms linked from our site, whose privacy practices may differ

We collect only the information necessary to provide our services and enhance your experience:

Personal Identification Details

• Name, date of birth, gender
• Address (home or work)
• Email address, phone number, WhatsApp contact
• ID documents where legally required (e.g., passport, Aadhaar)

Booking & Payment Information

• Credit/debit card details (processed securely through PCI-compliant gateways)
• Booking history and preferences
• GST number (for invoicing)

Lifestyle & Stay Preferences

• Room, food and leisure activity preferences
• Special requirements (e.g., dietary needs, health conditions for room allocation)
• Names and ages of accompanying guests, including children

We collect information through:

• Online bookings via our website, OTAs or email
• Phone or WhatsApp reservations
• Guest registration forms during check-in
• Voluntary submissions through feedback forms, surveys or promotions

When you contact our reservations team by phone, we may monitor or record calls for quality assurance, training, dispute resolution and service improvement purposes. These recordings are stored securely and retained only for as long as necessary to fulfil these purposes or comply with legal obligations.

For the safety and security of our guests, visitors, staff and property, certain public areas of Antheia Resorts are monitored by closed-circuit television (CCTV). The footage is recorded and securely stored for a limited retention period, unless required for investigation, legal or insurance purposes. CCTV recording is conducted in compliance with applicable laws. By entering the premises, you acknowledge and consent to such monitoring. CCTV is not installed in any private areas such as guest rooms or bathrooms.

We use your information to:

• Confirm and manage reservations.
• Provide personalised guest experiences.
• Process payments and issue invoices.
• Communicate booking confirmations, updates and offers (if opted in).
• Meet legal and regulatory obligations (e.g., police guest register requirements).
• Improve our services through feedback and data analytics.

We do not sell or rent your personal data. We may share your information only:

• With payment gateways and OTA partners to process bookings.
• With service providers assisting in operations (subject to confidentiality agreements).
• With authorities if legally required or in emergencies affecting safety.
• During corporate transactions (e.g., sale or transfer of assets) in compliance with applicable laws.

We use cookies to:

• Improve website functionality and user experience.
• Understand website traffic and guest preferences.

You can disable cookies in your browser settings, but certain website functions may not work as intended.

You have the right to:

• Access and request a copy of your personal data.
• Request corrections to inaccurate information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data, subject to legal retention requirements.

We maintain physical, electronic and managerial safeguards to protect your personal information from loss, misuse or unauthorized access. While we take all reasonable precautions, no system is 100% secure.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors without parental consent.

We may update this policy from time to time to comply with legal requirements or improve transparency. The “Last Updated” date at the top will indicate changes. Significant changes will be communicated through our website or direct notice.

If you have any questions or wish to exercise your privacy rights, contact:

Antheia Resorts(A unit of Frangipani Lake Resort Private Limited – CIN: U55209MH2019PTC334813)

Address: Survey Number 55/2, Chavsar Village, Pawna Lake, Maval, Pune, Maharashtra 410406, India
Phone: +919619999499
Email: reservations@antheiaresorts.com