These terms apply to:

• All individuals staying at Antheia Resorts, including the lead guest and every member of their booking party, as well as any animals or property they bring onto the premises.
• Visitors to our property (with or without a reservation).
• Individuals making inquiries, booking requests or attending site visits.
• All interactions with our team via phone, email, WhatsApp, website or in person.

• To secure a booking, 100% advance payment is required at the time of reservation.
• Tax invoices can be issued after check-out for all guests but GST details must be provided at the time of reservation if billing is to a GST-registered entity.
• Payments may be made via our secure payment gateway, bank transfer or payment link.
• The resort reserves the right to refuse entry for non-payment or breach of terms.

• Check-in: 14:00 hrs – 21:00 hrs
• Check-out: by 11:00 hrs
• Early check-ins and/or Late check-outs require prior approval and may incur additional charges.
• All guests, including children, must present valid government-issued ID at check-in.

• All date modifications must be requested at least 14 days prior to the original check-in date and are subject to availability.
• No modifications will be accepted within 14 days of arrival.
• Tariff differences may apply based on revised date and the same rate cannot be guaranteed.
• Any request to add additional guests is subject to availability and will attract additional tariff as applicable.
• Only one modification is permitted per reservation.
• To request a change, please contact our reservations team with your booking reference and new preferred dates.

• Cancellations made within 14 days prior to the check-in date: 100% of the booking amount will be charged.
• Cancellations made more than 14 days prior to the check-in date: No cancellation charges apply.

• A “No-show” is when the guest does not check in on the scheduled date of arrival within the prescribed check-in time.
• In such cases, it will be deemed that the guest has checked in and no refund will be issued.

• Refunds will be processed only to the same Credit/Debit Card, UPI or bank account used for making the original payment.
• Refund requests will be processed by Antheia Resorts within 10 working days of receiving the request.
• Depending on the processing times of your bank or card issuer, refunds may take an additional 2–4 weeks to reflect in your account.

• Entry is strictly limited to resident guests with a confirmed reservation. Visitors are not allowed without prior written approval or a confirmed reservation in their name.
• Resident guests are requested not to invite visitors. The resort reserves the right to deny entry to any unregistered individual.

• We do not provide separate accommodation, waiting areas or meal arrangements for guest staff or drivers.
• Entry of personal staff including attendants, nannies, service providers or drivers is not permitted without a confirmed reservation for them.
• Subject to availability, guests may book a regular guest room if they wish to accommodate their staff or driver within the resort.
• If such a booking is not made in advance, guests are kindly requested to make independent arrangements outside the property.

• Room reservations do not include permission to host events, celebrations or commercial activities.
• All events (e.g., weddings, corporate retreats, parties, photoshoots) require prior written approval from management.
• Additional terms, conditions and charges will apply.

• Guests are responsible for any damage caused to rooms, property or facilities.
• Unauthorised visitors, disruptive behaviour or breach of terms may result in eviction without refund.
• Lost keys or property damage will incur replacement/repair charges.

• Smoking is permitted only in designated outdoor areas.
• Hookahs/sheeshas, fireworks and colours are not permitted anywhere on the property.
• Possession, use or distribution of illegal drugs, banned substances, contraband goods, gambling, prostitution or any unlawful acts is strictly prohibited.
• Breaches will result in immediate eviction without refund and may be reported to authorities.

• Pets are not permitted.
• On-site parking is available at the guest’s own risk.

• For quality, training and security purposes, all calls and certain interactions with our team may be recorded or documented.
• This applies whether or not a booking is made.
• By engaging with us, you consent to such recordings and records.

• Certain public areas of the resort are monitored by closed-circuit television (CCTV) for safety, security and operational purposes.
• Recordings are retained for a limited period unless required longer for investigation or legal purposes.
• CCTV is not installed in private areas such as guest rooms or bathrooms.
• By visiting or staying at the resort, you consent to such monitoring.

• Antheia Resorts is surrounded by mountains and natural landscapes, which may affect the consistency of Wi-Fi and mobile network connectivity.
• While we do our best to provide stable internet access, guests acknowledge that disruptions may occur due to factors beyond our control.
• By choosing to stay with us, guests agree not to hold the resort responsible for any interruptions in Wi-Fi, internet or mobile network services.

• The resort is located in a natural environment where wildlife, reptiles, and insects may be present. Guests accept associated risks.
• The resort is not liable for injuries, losses, delays or expenses due to natural events, accidents or circumstances beyond our control.
• Guests use all facilities, including the swimming pool, at their own risk. No lifeguard is on duty.
• We do not have any insurance policy covering expenses for accidents, sickness, theft or any other loss. Visitors are advised to arrange their own insurance from their home city or country.

• Professional photography, filming or commercial shoots require prior written approval.
• The resort may use images or videos taken during approved events for promotional purposes.
• Social media posts tagging Antheia Resorts may be reshared by us without prior permission.
• Guest reviews may also be featured on our website and social media channels for promotional use.

• The Management reserves the right to add, amend, update or remove any part of these policies, terms, conditions and rules at any time without prior notice.
• Guests are encouraged to review the latest version, available on our official website, before making or confirming a booking.

• Antheia Resorts reserves the right to suspend, amend, or terminate any reservation if a guest breaches these Terms and Conditions.
• Such action may be taken with or without prior notice and without any further liability or obligation to the guest.

• Any disputes arising under these terms shall be subject exclusively to the jurisdiction of the courts in Mumbai, India.

Antheia Resorts(A unit of Frangipani Lake Resort Private Limited – CIN: U55209MH2019PTC334813)

Address: Survey Number 55/2, Chavsar Village, Pawna Lake, Maval, Pune, Maharashtra 410406, India
Phone: +919619999499
Email: reservations@antheiaresorts.com